Apple once again topped the rating of the authoritative organization
Consumer Reports. At this time in the area of technical customer support.
Members are quite satisfied with the technical support of Apple, when they have any problems with mobile devices. However, more customers are satisfied with the company's production of American support for the Mac. According to another study Consumer Reports, 4 of the 5 owners of computers with an apple on the lid are satisfied with expert advice Apple, which helps them solve some problems.
For the first time such a study Consumer Reports conducted in 2007, then it became an annual event. To the quality of AppleCare would give more visual indicators other computer manufacturers. For example, 4 of the 6 largest manufacturers of computers based on Windows can boast about half of the solution user problems. The remaining two - Dell and Lenovo show a little more positive, successfully solving 61% of requests for technical support.
Similarly high levels of Apple achieved among retailers that provide services for customer support. The company competes with Best Buy and Staples. Recent and does often take money for services that Apple has provided free of charge. Traditionally, the study of Consumer Reports true for the US, but there is no doubt that the company maintains its reputation in other countries.
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