To fix iTunes, Apple has sent its engineers to the affected home

Always I am so done.

Last week, James Pinkston said in a personal blog about a strange bug service. iTunes Match suddenly removed a large part of his library - 122 GB of music, that person is going to for years. Some of the tracks he wrote himself, as a freelance composer. As Apple's public complaint reacted quickly and very unusual.

At the weekend we came to Pinkston two engineers from Cupertino and devoted the whole day attempts to recover lost files and identify the causes of the problem. They called just "Tom" and "Ezra." The three of you and they have tried many different approaches to solving the problems, parallel communicating with other employees in the office for a conference call.

By evening, the decision was never found. Pinkston charged popolzovatsja iTunes in the usual way - buy, download, and share music files. In the morning, engineers planned to go back and examine user activity of journal data logging. Unfortunately, there are no logical reasons bug they have not identified. Although they suspect that it is compatible with the cloud-based music library Apple Music.

This is a problem with iTunes - a rare case, but after complaints Pinkston and other users began to report such failures. In some cases, the library associated with the removal of negligence and mistakes of the users themselves. But it was obvious that the software bug in a situation with Pinkston. And it disappeared from the music library, not all files. But track, for which reason they have been removed, is not possible. Links to the files type, genre, artist names, dates, downloads Apple engineers have not identified.

From the Apple strongly preoccupied with this problem, because at stake is the company's reputation and reliability of its services. On Monday, the developers have published the software iTunes v12.4 update, which has the potential to eliminate the problem. But it is unclear whether it will work.

The decision to detach two staff members (say it is senior engineers) across the country home of the victim user is really uncommon. After all, "Tom" and "Ezra" had to fly from California to Atlanta, pcs. Georgia. From the Apple struggling to help the person and work actively to resolve problems on the spot. This attitude is well worth it to users. And it's good PR for the company.

https://www.iphones.ru/iNotes/569532